Messed up steering box

[chuzie]

Hadn't totally decided on that yet, kinda why I was post pics here to see everybody's thoughts.


Sent from my iPhone using Tapatalk

Good call. I am not a proponent of publicly smearing a business without cold hard facts and all attempts to rectify the problem have failed.

The box was clearly assembled with bad parts or assembled incorrectly which means West Texas Off Road is in the wrong no matter what you sent them. Their job is to inspect, repair or replace and assemble a fully functional and reliable box.
I feel this is necessary for two reasons. First, we need to ensure that no one has the same experience again. That means educating potential customers. Secondly, if I owned that business and saw I was being smeared, I would do everything in my power to seek resolution in the public eye. You may very well end up with the $$$ you are seeking. If not, you at least get the good feeling you are helping others.
As much as I would like to try and defend WTOR, I see no reasonable excuse.

You have established WTOR failed to provide a viable product. Now the fact that they refused to refund every cent you invested in shipping and repair to the song of "we are going to take too much of a loss" is reprehensible, disappointing and surprising. Did they offer any other solution perhaps in the form of providing you with another box? If not, I say fry their A$$ on every online outlet available. Provide all the details of your experience so as to curtail any question that you have not made every effort to provide them with an opportunity to rectify the situation.